Your company is growing and you know you need help with the computers. Someone "in-house" has been taking care of your computing needs but you're not so sure that you have been taking care of as well as you should.
When you call consultants to help with your system, you come to the realization that something is not configured correctly. You don't really know what is miss-configured and meanwhile this situation is costing your business precious time and money. You just know that there has to be a better way!
You don't have documentation on how the system is currently configured. You don't know if the software you are running is current and properly licensed.
You have a backup system but you are unsure if it is really backing up all of your data. Has the backup been properly tested recently? Are you truly backing up everything you need? Has anyone routinely been reviewing the backup logs?
Is your virus protection solution updated on a timely basis? Is your virus protection environment tuned to stop the multitude of latest threats?
Are you keeping updated with the very latest security patches?
Are you preventing loyal, good employees from accidentally doing bad things?
You are experiencing growth in your business. Your "in-house" computer support specialist is unable to do his actual job because the computer work is simply overwhelming him.
You know you can't continue down this path and you realize that you need professional help.
The question really becomes do you hire a consultant? Hire someone full-time? Sign a contract with some technology consulting company?
What then is your logical next step?
It's Not Really All About Money, Is It?
The issue you are facing is not only about money. The issue is the continued operation and security of your business computing system. It is the lifeline of your business. It is not just computer hardware and software. The ongoing success and profitability of your business is on the line!
Most businesses think that they are saving money - until a disaster like a hard drive crash or a security breach occurs.
When you are unable to conduct business for a few days and are in effect out of business, you will pay any price to get your business back up and running smoothly. That should not be the time you are calling us for emergency help.
You need professional technical help BEFORE the problems occur.
We truly believe in and specialize in proactive maintenance. We design your computing system to prevent crises and downtime. We will keep your system up and running so you will not have to experience the horrible pain and suffering of being out of business for some period of time.
Let's Look At The Money
So what does it really cost for great technical support? Let's start with some scenarios where we predict your costs. You will have to adjust them for your own situation.
Scenario One: Hire a low-level amateur
A lot of businesses start out by hiring "a family friend" who knows a-lot about computers. This person will likely give you very poor technical support because he or she doesn't have the education, certification, or experience needed to manage a computer network.
If you pay $15/hr, and assume zero overtime, this person will cost $31,200 per year. After taxes, Social Security, workers compensation, etc. the total will be about $39,000. If you pay for health insurance, 401K, or other benefits, the overall cost goes escalates from there.
Note: You will still need to hire outside help for major projects and to occasionally fix big problems that mysteriously arise. Run your own numbers and see what you come up with.
Scenario Two: Hiring a good, qualified computer technician
We are looking at hiring someone that can handle over 90% of your business computing needs. This person will give you good technical support for almost all issues. He or she will not be a subject matter expert on email or network security firewall's or your line of business applications, but he or she will do a good job.
Expect to pay more in the range of $25/hr. Again, we'll assume zero overtime so the annual salary is about $52,000 per year. After taxes, Social Security, workers comp, etc. the total will be about $65,000 ....plus health insurance, 401K, or other benefits.
Every once in a while you'll need to hire an outside technical consultant. But this really will be a minor expense. Reality check: a fulltime, qualified technician will probably be more expensive than this.
Scenario Three: Having AgniTEK take care of your computers and network.
There are many options, of course. We're just going to look at the total cost to you of some standard "everything's included" support packages. The following are estimates and not formal quotations for our service. For a customized quote for your business, please contact our office. These scenarios are just a preliminary attempt to show some price approximations.
- One Server
- 10 desktop PCs
- Internet connections
- Cost for total support: about $ 15,000 per year
- Two Server
- 20 desktop or laptop PCs
- Internet connections
- Cost for total support: about $ 26,000 per year
- Three Servers
- 70 desktop or laptop PCs
- Internet connections
- Cost for total support: about $ 65,000 per year
Your initial AgniTEK consultation is free, so call us at 888-4-AGNITEK today to discuss a customized quote for your business.
And remember: With AgniTEK, you don't get one overworked technician who may or may not know how to fix a specific problem: You get a team of certified industry experts. We hire only Microsoft-Trained and Microsoft Certified Professionals. We have the expertise, the experience, and the tools to take care of your systems the right way.
Whether you have ten computers or a hundred and ten, we believe we can provide you with better support than any single in-house technician--no matter how qualified he or she is. One technician can really only be an expert on a limited number of technologies.
Our team of experts can provide you with a higher level of support for all of your technologies. In addition, we have the best monitoring, patching, and maintenance tools in the industry. Over 70 clients across Texas already rely on us -- and you can too!